Practice Policies.
Your Data.
You can find all of our data policies—including our website privacy policy, and guidance on how we as a practice process your data—by visiting the Your Data page at the link below.
Violent & Abusive Patients.
The practice, along with the NHS, has a zero tolerance to violent and abusive patients. We have a duty of care to our staff and other patients to ensure a safe environment. Any patient who is abusive to the staff will be given a warning about their behaviour and if they continue to be abusive they will be removed from the doctor’s list and will no longer be registered at the practice.
Any patient who is violent will be reported to the police and will be removed from the practice list immediately.
Comments & Complaints.
We aim to provide a high quality service and are very interested in hearing any constructive comments you may have.
The practice has an approved complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern.
Please contact our Practice Manager by letter, telephone or in person to take advantage of this service. Your complaint will be investigated quickly and you will be advised of the findings within 10 days.
GP Patient Charter
The GP Patient Charter is intended to make clear to patients what they can expect from their practice. Information provided in the patient charter covers advice on when and how patients can contact their practice, what to do if the practice is closed and what to do in the event of an emergency.
It also sets out what patients should expect when they contact their practice to request an appointment - making clear that practices are expected to inform patients within one working day 'what will happen next', either offering an appointment, a phone call, text message response or advice to visit a pharmacy or other service.